Every time a Muni train breaks down or a bus is stuck in car traffic, San Francisco pays big time.
In April, riders were delayed a cumulative 86,000 hours, or, as SF Weekly calculated, 19 years and eight months. That amounts to an economic loss of $4.2 million, or $50 million per year, according to the City Controller’s Office. And that’s a conservative estimate — it doesn’t account for delays outside of rush hours or the loss of potential customers who might otherwise use Muni to shop if the system were more reliable, a Controller’s Office staffer said.
“The system’s struggles have real-life consequences for our city,” said Wiener. “When service is unreliable, people are delayed and frustrated in getting where they’re going, leading to negative economic impacts and reduced quality of life.”
Last week, the N-Judah — Muni’s busiest line — shut down twice in two days due to damaged overhead wire equipment, leaving trains sitting on the street for most of a 24-hour period. Such meltdowns not only have internal costs for Muni, like overtime labor to run shuttle buses as a substitute for train service and the cost of repairing equipment. They also cost commuters time, and repeated delays lead them to consider other ways of getting around — or to question whether to make a trip at all.
“The bottom line,” said SFMTA Director Ed Reiskin, “is the transportation system matters to people when they’re choosing where to live, where they work, what modes of travel they’re going to use, and how they’re going to allocate their household budget between housing and transportation.”